Frequently Asked Questions

Frequently Asked Questions

Have a question about IZIRepair services? Go to the list of frequently asked questions to find your answers. If you are not completely clear, please speak to us through one of our Contacts.

That will depend on the garage you select. In all the quotes you will get, should you have chosen the Collection & Delivery option, there will be the price for the service, which can be free of charge. This is up to each provider to decide upon, but whichever the case may be, it will always be indicated in the quote you receive.

It’s IZI. After the service is completed, you will get the payment details for the quoted amount via e-mail/SMS. The payment should be completed via home banking or at an ATM machine, using the MB reference provided. As soon as the payment is done, both IZIRepair and the garage are notified and the latter will send a mechanic to return your car.

The mechanic will hand you the receipt when the car is returned.

Are you having doubts where the e-mail was sent to? Please find bellow some suggestions to help you find it.
When you request a service through IZIRepair, we'll send you a confirmation e-mail with all the details. If you're trying to recover your password, an e-mail will be sent to the e-mail that matches your registration. If you can't find the e-mail after requesting it, please consider:

  1. Find your e-mail
    If you can't find the email in the Inbox then check your folders. The e-mail might have been moved to the Spam, Unwanted, Trash, Deleted Elements or Archive folders.
  2. Make sure you're looking in the right e-mail account.
    If you own several e-mail accounts, , make sure you're looking in the right Inbox. If you're a registered user, you may find the e-mail to which IZIRepair is sending its comunications there. If the address is incorrect you may update it accordingly and request the service again.
    If you're attempting to recover your password, you may request a new password using a new e-email correctly typed in the login area. Wait a few minutes and refresh your e-mail Inbox and if necessary, check the folders previously mentioned.
  3. Make sure you're getting other e-mails
    If you're not receiving any other e-mails at all, then you'll might have to contact your service provider to get further assistence.
  4. Contact us
    Through our email or the direct line +351 215 813 424.

IZIRepair has access to all the information related to what should be done in each scheduled service that the brand discloses, considering the car mileage and age. Crossing that information with the data provided by the User, we can easily know which services should be performed for each car maintenance appointment.

Block Exemption legislation ensures consumer right to free choice in the selection of a garage to perform car maintenance service, even during the warranty period. All parts are of original brand quality or equivalent and all the brand recommendations are followed by our partners. The garage will stamp the car’s service book, so that the warranty applies, even if you don’t do the maintenance at one of the brand’s garages. You will not lose the warranty should you choose to have repairs done which are not covered (lights, painting repairs, etc) by it.

Yes. Partners are responsible to provide a warranty regarding parts and labour, according to the legislation in force.

All mechanics working with us are evaluated according to their experience, qualifications and certifications.

Whenever the mechanics identify that extra work is necessary, they will get in touch with the client and will only perform extra service after it has been approved.

Yes. All mechanics doing pick up and delivery are covered by garage insurance, according to the legislation in force.

You can cancel at any time. Nevertheless, all services performed up to the cancellation will have to be paid for.

Yes, you can call our direct line, +351 215 813 424, Monday to Saturday from 8 a.m. to 7 p.m. (WET).

Yes, it is possible, but only after specific evaluation. You will need to let us know exactly which repair or service you wish to perform on your car; to do that, you can use our e-mail address,, or our direct line +351 215 813 424.

We are afraid not. The quotes presented at already include the price for the parts the garage will use in the repair. Our Users have to agree to the service as a whole, not just the labour.
However, should the User and garage reach an agreement such that the User supplies the parts, any issues resulting from that will be the User's responsability. The quote/final invoice shall be updated accordingly.